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1. Introduction

Definition

«Audience» is a section of the Leeloo.AI platform that gathers all of a company’s subscribers into a single filterable list. The section belongs to the Manage stage of the customer lifecycle and optionally to the Analyze stage when used for segment-level metrics and data export. It is the single entry point for working with the entire contact base — without having to open each client card by hand.

The section does not exist on its own — it relies on the Communication Channels (Telegram, Facebook, Instagram, WhatsApp, Viber, SMS, Email, etc.) through which the subscriber entered the system, and on the Client’s Card as the central data store. «Audience» reads name, tags, sales plans, sales count and contact details from client cards, and writes back the results of bulk actions: add/remove tags, move to archive, blacklist, subscribe to a tunnel, import/export, add to a sales plan.

The B2B operator (sales manager, marketer, business owner) uses «Audience» as a working tool: filters subscribers by gender, messenger, phone/email presence, tunnels and tags through the Filter Panel, adds contacts manually, and performs bulk actions on selected segments.

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The B2C client (subscriber) does not interact with «Audience» directly — they never see this interface. Yet every action they take (subscribing via an LGT, moving through a tunnel, buying, replying in chat) generates data that appears here as a row in the list. The operator’s bulk operations (broadcasts, tunnel subscriptions, adding to a sales plan) reach the client indirectly as incoming messages in their messenger.

To the Client’s Card, «Audience» writes: applied tags, status (archive / blacklist), assigned sales plans, results of contact imports, AI bulk-action markers. From the card it reads: name, list of communication channels, tags, sales plans, sales count — to render the columns of the list.

After reading this guide you will understand:

• what the «Audience» section is and what role it plays in the Manage stage;

• how the section is connected to the Client’s Card and Communication Channels;

• how to use quick-access filters and the Filter Panel to segment the base;

• how to add contacts manually and which services are required;

• which bulk actions are available and how to apply them to a selected segment;

• how to configure column display and what subscriber data is shown in the list.

Purpose

The «Audience» section is a single entry point for managing the subscriber contact base with segmentation and bulk-action capabilities. It saves hours of manual operator work by replacing a walk-through of client cards with one filter + one click on a bulk action. The specific function of the section depends on the lifecycle stage where it is used.

Manage — the operator segments the base by the necessary attributes (messenger, tags, phone/email presence, subscription source, status) and then applies bulk actions: add/remove tags, subscribe the segment to a follow-up tunnel, add to a sales plan, send an SMS/email broadcast, import new contacts or export the segment as CSV. The job-to-be-done is to manage the state of the base and work segments of subscribers efficiently without walking through client cards by hand.

Analyze — the operator reviews the number of client cards and the channels available in each, evaluates the distribution of subscribers across tags, sales plans and sales count, and exports segments for external analysis. The job-to-be-done is to obtain a slice of the audience by the necessary criteria and decide which segment needs additional work.

2. Overview of the «Audience» section

The section opens from the left side menu of the Leeloo.AI platform. The centre of the screen shows the subscriber list with columns name / communication channels / tags / sales plans / sales count. The top area contains quick-access filters and the filter menu; the top-right corner has the Filter Panel button and the manual contact-add button. Below the list sits the bulk-action selector and pagination buttons.

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2.1. Quick-access filters

At the top of the section sit the quick-access filters for the most common subscriber attributes:

• Filter by gender — select male/female/not specified and press «Filter».

• Filter by messenger — Telegram, Facebook, Instagram, WhatsApp, Viber, SMS, Email, etc.

• Filter by phone presence in the client card.

• Filter by email presence in the client card.

• Search by a specific parameter — search for a subscriber by name, phone or email.

2.2. Filter menu

Once the attributes are selected in the quick-access filters, use the filter menu:

1. «Clear» — removes all previously selected filters.

2. «Filter» — applies the selected filters to the list.

3. «More» — opens the Filter Panel with an extended set of conditions: tunnel, lead-generation tool, ordered/purchased offer, status and others.

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2.3. Add a contact manually

The «Add Contact» button lets you add a subscriber to the base without going through an LGT subscription. It is useful when a contact is collected offline (business card, phone call, in-person meeting) or imported from an external CRM one record at a time.

2.4. Bulk actions

Once filters have been applied and subscribers selected (either with the «select all on page» checkbox or individually), the «Bulk Actions» block becomes active — a dropdown menu with operations on the selected segment:

• Add tag / Remove tag — adds or removes a tag from all selected subscribers.

• Move to archive / Blacklist — changes the status of the segment, excluding it from active communication.

• Subscribe / Unsubscribe — adds or removes the selected subscribers’ subscription to a sales tunnel.

• Import / Export — uploads new contacts from CSV or downloads the current segment as CSV for external use.

• Add to sales plan — assigns a sales plan to the selected subscribers for further work by the manager.

• Add SMS/Email — sends a one-off broadcast to the selected segment through the connected service.

• Bulk actions with AI — batch processing of the segment with the AI Assistant: analysis, response generation, semantic segmentation.

2.5. Contact list columns

Each row in the list is one subscriber, rendered from their client card data. All columns are enabled by default:

• Client name — clicking it opens the Client’s Card.

• Communication channels — icons of the messengers through which the subscriber can be contacted (a single card can hold several channels).

• Tags — the list of tags the subscriber is labelled with.

• Sales plans — the list of sales plans the client has been added to.

• Sales count — the number of purchases the client has made.

• Column settings — unneeded columns can be turned off via the dropdown menu in the top-right corner of the list.

• Pagination buttons — a maximum of 30 contacts per page; the total number of client cards and communication channels is shown below.

Related instructions

Key terms