Audience

Owned by Customer Service
Last updated: Apr 06, 2024 by Oleg Padalko
3 min read

View basic information about your customers in the form of a list, call them, carry out mass actions with them: add and remove a tag, export to csv, unsubscribe from the tunnel, and add to the sales plan in the Audience section of the platform:





In this section you can:

  • see the audience;

  • manage clients;

  • work en masse;

  • filter;

  • analyze;

  • view information;

  • add clients and much more.

The Audience section of the platform solves various business problems, which makes it easy to implement currently necessary business activities.

 

Audience Table

 

When a new user subscribes to one of your company's tunnels, a record of the new person's subscription is added to Audiences.

  1. Audience section;

  2. Filter by gender, you need to select the desired gender and apply it with the “Filter” button;

  3. Please note that gender data is transmitted by instant messengers such as Vkontakte and Facebook;

  4. Filter by messenger;

  5. Filter by phone number in the client card;

  6. Filter by the presence of email in the client card:

  7. When subscribing, messengers do not transmit the client’s contacts; data can be obtained when subscribing via LGT with the fields telephone number, email and other fields.

  8. Filter menu;

  9. Clear - deletes all previously selected filters;

  10. Filter - applies the specified filters;

  11. More - opens the filtration panel.

  12. Add contact - add a user manually.

  13. You can add a user only if there are connected services for email or SMS distribution;

  14. Sengrid, Mandril for email newsletters;

  15. Twilio for SMS;

  16. Page selection buttons;

  17. There is a maximum of 30 contacts on one page;

  18. Mass actions section - allows you to perform mass manipulations with the audience;

  19. The following options are available - Add Tag, Remove Tag, Move to Archive, Black List, Sign, Unsubscribe, Import, Export, Add to Sales Plan, Add SMS/Email;

  20. Search by specific parameter in the client card, you can search by name or phone number or email;

  1. Checkbox for selecting all clients on the page;

  2. Checkbox for selecting a specific user;

  3. List of contacts in the client card;

  4. List of tags in the client card;

  5. List of sales plans in which the client was added;

  6. The number of sales made by the client;

  7. The number of communication channels that are in the client’s card;

  8. Client’s name on the platform, when you click on the name, the client’s card opens;

  9. Setting up the pegs in this section which will be displayed by default as all on.

  10. Number of client cards/communication channels; one card can have several communication channels.

 


Client filtering

Filter clients by different filters: messenger, tunnel, lead generation tool, ordered/purchased offer, status, etc. To do this, use a filtration panel. It is located in the upper right corner of the page:

To filter clients, set the desired filtering parameters (tag, tunnel, etc.), and click the button . Button resets all filtering parameters in the filter panel, but the filtering results remain. To display all results without filtering (i.e. all clients), after clearing the filters, click the button .