Telephony in leeloo.ai
1. Introduction
The Telephony section describes the voice communication capabilities available in the leeloo.ai platform. Here you will learn how to connect telephony, which providers are supported, and how call recordings are automatically added to client cards.
This section will help you:
Understand what telephony is and why it is needed in a CRM.
Learn about supported integrations with telephony providers.
Understand the difference between native integration and provider-side integration.
Know who to contact for connecting each provider.
Table of contents:
2. Key terms
Familiarize yourself with the key concepts used in this section:
Term | Description |
|---|---|
Telephony | A voice communication service that allows making and receiving calls via the internet or mobile network. |
SIP (Session Initiation Protocol) | A protocol for transmitting voice over the internet. Used by most IP telephony providers. |
SIP trunk | A communication channel between your IP PBX and the telephony provider for handling calls. |
Telephony provider | A company providing IP telephony services (e.g., Binotel, Ringostat, UniTalk). |
Call recording | An audio file of a conversation that is saved and attached to the client card in leeloo.ai. |
Client card | A contact profile in leeloo.ai where all information and interaction history is stored. |
Integration | A technical connection between leeloo.ai and an external telephony service for data exchange. |
Comment in client card | A text or media record automatically added to the card after a call. |
3. What is telephony and why is it needed
Telephony is a voice communication service that allows your team to make and receive calls directly from the leeloo.ai CRM system. All conversations are recorded and linked to the corresponding client cards, providing a complete interaction history.
⚠️ Important: Telephony is a separate service. It is connected independently from the main leeloo.ai account. All questions regarding SIP settings, SIM cards, and pricing plans are handled on the telephony provider's side.
Benefits of using telephony in leeloo.ai:
All calls are automatically linked to the client card — no need to enter records manually.
Call recordings are stored directly in the CRM and accessible in one click.
Managers can call directly from the leeloo.ai interface without switching between apps.
Team leads have a complete view of all communications with each client.
4. Supported telephony providers
leeloo.ai supports integration with three telephony providers. Each has its own connection specifics:
Provider | Integration type | Features | Setup time |
|---|---|---|---|
Binotel | Native integration | Calls directly from leeloo.ai + recordings in client card | 3–7 business days |
Ringostat | Provider-side integration | Call recordings in client card comments | 3–7 business days |
UniTalk | Provider-side integration | Call recordings in client card comments | 3–7 business days |
4.1 Binotel — native integration
Binotel has a full native integration with leeloo.ai. This is the deepest level of connection, providing maximum functionality:
Make calls directly from the leeloo.ai interface — no additional software required.
Call recordings are automatically saved to the client card.
Full real-time data synchronization between systems.
📌 To connect Binotel, contact leeloo.ai support or use the integrations settings section in your account.
4.2 Ringostat — provider-side integration
Ringostat has independently implemented the integration with leeloo.ai on their side. Once connected, the integration automatically transfers call data to leeloo.ai:
Links to call recordings are automatically added to comments in the client card.
Calls are made through the Ringostat interface, but data is synchronized with leeloo.ai.
⏱ To connect Ringostat, contact the Ringostat provider directly. Integration setup time: 3 to 7 business days.
4.3 UniTalk — provider-side integration
UniTalk has also implemented the integration with leeloo.ai on their side. The workflow is similar to Ringostat:
Links to call recordings automatically appear in client card comments in leeloo.ai.
Calls are made through the UniTalk interface, data is synchronized with leeloo.ai.
⏱ To connect UniTalk, contact the UniTalk provider directly. Integration setup time: 3 to 7 business days.
5. Related instructions
For full use of telephony, we also recommend reviewing the following materials:
Instruction name | Purpose |
|---|---|
General leeloo.ai configuration: client cards, tags, sales funnels. | |
Adding messengers, email, and chats to the leeloo.ai unified inbox. | |
Working with the Client Card | Detailed description of fields, comments, and actions in the contact profile. |
Step-by-step guide for connecting and configuring the Binotel integration. |