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Integration with Binotel telephony makes it possible to make calls directly from the platform. All outgoing calls will be recorded in the client's card. You can track your call history and listen to call recordings.
Registration and configuration of telephony
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Link the short number that was received during the registration and telephony setup process to the user (company employee). He will be able to make calls to any customers who have a phone directly from the platform.
1. On the Leeloo.ai platform, go to Settings → Company → Users:
2. Select an employee and click the “+” button opposite the “Phone numbers” field:
3. In the window that appears, select the "Binotel" connection, enter a short phone number for outgoing calls, for example "918" and click the "Save" button:
Activating the program for making calls
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If you have connected several short numbers, then select which one you will call from. This number must match the one that was assigned to the user with whose data you entered the program for making calls (for example Zoiper). Otherwise the call will not happen.
Also, by expanding the customer card, you can make a call from the “Phone calls” section
The call will be transferred to the program for making calls. In the lower right corner of the page you will see a pop-up message about an incoming call:
Open the calling application window and pick up the phone by clicking on "Accept":
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