The order is formed through offers.
There are five possible order statuses:
Opened:
This status is basic. As soon as the order is formed, it assumes this status.
As a rule, this status indicates that the client is at the stage of entering payment data.
Resolved
If the data is entered correctly, the account has the required amount and there are no other obstacles to making the payment, and this happens, then the order accepts this status.
Rejected
The most common reasons for a failed payment:
The client canceled the payment at one of the above steps.
The client did not pass 3D-Secure.
Insufficient funds on the card.
Incorrect payment system data.
Exceeding the payment limit on the Internet.
Refunded
This status appears if, after successful payment, the client requested a refund.
Order status messages
In addition to simply tracking the life cycle of orders through statuses, you can communicate with customers based on orders and their statuses.
For each status, you can assign a message that the client will receive if one of his orders accepts this status.
This can be done in the AI Support menu.