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You can set up an automatic reply response that will be sent to the user in the messenger if he comments they comment on a post on your public Facebook page . If he responds they react to an the automatic response, then he can they may be subscribed to a specific tunnel and end up in the CRM platform.
Content
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How to add a
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response to a Facebook comment?
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How does it
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work?
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Different
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responses depending on the text of the comment
1.
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How to add a
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response to a Facebook comment?
To set up an automatic reply and tunnel subscription response or subscription to a tunnel when commenting on a Facebook page post, do the following:follow these steps:
Add your Facebook business page to the platform in the Settings/Integrations/Messengers section. You can find more detailed instructions on how to connect it.
In the "AI Support" section, hover your mouse over the
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"Automation Responses" tab and select "Facebook Comment
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Responses"
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In the opened tab
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, click the “+” button in the "
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Facebook
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posts"
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section
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Select
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the Facebook page from the list of those connected to the platform
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You will see a list of
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posts from the selected page, including
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the
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creation date of each post
Integrations
Select the type of post for which you will configure the automatic response
Choose a post from the list, when commenting on which and an automatic reply response will be sent (1)when it is commented on, or paste the publicationpost's address URL into the field (2), and click the "Select" button (3).
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Enter
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the post title (1). By default, it will match the text of the post, which usually exceeds the character limit of this field, so shorten it. Enter
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the response to the comment (2)
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. After that, click the "Submit" button
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A response group
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will appear within the selected post. This group contains the
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message that will be sent
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by default when the post is commented on. You can
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modify the text of the message
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(1).
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If you need to subscribe the user to a tunnel, you can enter the LGT name, select the smart response type, and choose the lead generation tool through which the client will be automatically subscribed if
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they respond to the message
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in field (1)
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You can also enable your AI assistant to automatically respond to comments
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2. How it works?
To see how this works in our example, comment on this post https://www.facebook.com/1669554793127866/posts/1696308510452494 .To test whether automatic replies test the automatic responses to a comment on your post work, comment on the post for which you created an the automatic reply as another a different user (not on behalf of a from the public page!). You will receive a message in the your messenger that you indicated specified in field (1) from the screenshot above:
Reply to this message. You will appear in the CRM platform and will be subscribed to the tunnel that is linked to which the LGT leads, which you selected in field (2) of the sixth step.
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3. Different responses depending on the text of the comment
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You can add multiple messages that will be sent in response to a comment on a the post, depending on the keywords that are in the comment text. To do this, create a new group by clicking on the "Create GroupAdd new group" button:
A
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Under the default response group, a new empty response group will appear under the Default response group. You can give this group a name (1). In field (2), enter a list of keywords that, when found in a comment on a the post, will send trigger a message response from field (3). After entering the keywords, press the Enter buttonkey. In field (3), enter a the response message to the comment. In field (4), select a the lead generation tool through which you will subscribe the subscription to the tunnel , or create a new one (5):
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will occur
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If one of the greeting words is found in the a comment to on the publication, for example, “ hello” , “ hello” or “ good afternoon” ", then post, such as "hello," "hi," or "good afternoon," the message "hello" entered in field (3) will be sent to the commentator in the messenger , which is entered in field (3)commenter via messenger. If the commentator writes a message in response, a subscription will occur commenter replies to the message, they will be subscribed to the tunnel linked to which the LGT leads, lead generation tool (LGT) selected in field (4) or created in field (5). If you do not select LGTno LGT is selected, the commentator commenter will be subscribed to the default tunnel by default.
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If a keyword from |
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the created group is |
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found in |
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the comment, |
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the message from the |
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"default messages" group will no longer be sent |
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The Default default response group can be deactivated by clicking on the switch (1). Then In this case, messages will only be sent only from the created groups when a keyword is detected found in a the comment.
The created group can be deleted (2). You can also completely delete all replies to comments remove all comment responses for a specific post by clicking on the “Remove facebook post” the "Remove Facebook post" button (3):
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Adding a |
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response-message |
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for another Facebook post is similar. Go to step (1) and follow the instructions |
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