AI Support
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The AI SUPPORT module is designed to set bot responses to subscriber messages and actions. If the bot does not recognize a message, it is added to the list of unrecognized messages. This list opens immediately after entering the AI Support section.
1. Standard Messages
In this menu, you can set the bot's reactions to simple subscriber actions: first subscription, resubscription, and messages to which the bot "does not know" the answer. In response to these actions, the bot sends a programmed message.
1.1. Welcome Message
Triggers only on the user's first subscription.
It is impossible to set different welcome messages for different tunnels in the "AI Support" section. However, you can add a specific greeting message to the first block of each tunnel. In that case, do not add a Welcome Message in "AI Support".
For each messenger, messages need to be created separately. Use export or synchronization mode in the message builder.
You can also get the welcome message by sending the command
/show_greeting. Use it to test this message.
Example text you can use in the welcome message:
Good afternoon {name}, my name is Lilu! I am your virtual assistant for the LEELOO.AI platform. In this chat, I am ready to answer all your questions 24/7.
In the next message, you will receive the information you subscribed to.
1.2. Response to Unrecognized Message
Triggers when receiving a user message not listed in the "Smart Answers" and "FAQ" databases. Sent once every three minutes. If the bot once did not recognize a subscriber's message, and then the subscriber sends another unrecognized message, the bot will not respond a second time. The bot will respond to a new unrecognized message only after three minutes have passed since the first one.
You can view unrecognized messages in the AI Support section, under the "Unrecognized Messages" tab.
For each messenger, messages need to be created separately. Use export or synchronization mode in the message builder.
Example text you can use in response to an unrecognized message:
{name}, unfortunately, I did not recognize your request — I am still learning to communicate with people.
Your message has been forwarded to a support agent.
Working hours: from 9:00 to 19:00 (GMT+2) on weekdays.
Meanwhile, you can check out the "Menu Button" section.
1.3. Subscribe Message (Viber)
This message is used when working with Viber. When subscribing via LGT, the user will receive this message where they should be prompted to press a button. Only after this will the subscription to the tunnel occur. The message format is always: text + subscription button.
Example text you can use in the subscription message for Viber:
Please confirm the subscription by clicking the "Subscribe" button.
1.4. Resubscription Message
Message sent to a subscriber when they try to subscribe to a tunnel they are already subscribed to. Resubscription will only occur after clicking the button in this message.
Example text you can use in the resubscription message:
You are already subscribed to this mailing list, do you want to subscribe again?
1.5. Resubscription Prohibition Message
This message is sent to users who try to subscribe to a tunnel they are already subscribed to, but resubscription to this LGT is prohibited.
Example text:
You are already subscribed to this mailing list. Resubscription for this mailing list is not available.
The client will not be able to subscribe again to the mailing list. This functionality is created to protect against duplicate client subscriptions.
1.6. Service Level Evaluation Message
Message sent to the subscriber when closing the dialogue with the "Send Evaluation Form" mark. You can change both the text and the button names.
2. Order Automation Messages
"Order Automation Messages" are sent to clients when the order status changes.
Depending on the order type, there are 3 groups of messages:
Simple — messages about the status of regular orders.
Recurring — messages about the status of recurring orders.
Partial — offers with the "partial payment" function.
2.1. Simple
Order — sent when the client clicks the payment button in the offer. The first status assigned to the order upon creation.
Example text:
Congratulations {name}, your order "{order_title}" has been created and is awaiting payment! If you have any questions, please ask them in this chat (you can also add your company's working hours).
Successful Payment — sent when the client successfully completes payment.
Example text:
{name}, your payment for order "{order_title}" was successful! Our manager will contact you shortly (you can also add your company's working hours).
Transaction Failed — sent if the transaction was declined for any reason.
Example text:
{name}, unfortunately, the transaction for your payment {order_number} failed. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Refund — sent if the client requested a refund after successful payment, or the payment system returned the payment automatically.
Example text:
{name}, a refund has been issued for your order "{order_title}". It will be credited to your account shortly. Please provide feedback when the funds arrive. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
2.2. Recurring
Open order with initial payment — sent when a recurring order is placed (after clicking the "Buy" button in the offer).
{name}, your initial payment for order "{order_title}" has been created and is awaiting payment. If you have questions, write them in this chat (you can also add your company's working hours).
Successful initial payment — sent when the first payment was successful. The first payment is not recurring.
Congratulations, {name}! Your initial payment for order "{order_title}" was successful. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Initial payment failed — sent if the first payment failed.
{name}, unfortunately, your initial payment for order "{order_title}" failed. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Open subscription payment — sent when the recurring payment is activated.
Congratulations, {name}! Payment for order "{order_title}" was successful. Thank you for your cooperation! If you have additional questions, please contact the chat (you can also add your company's working hours).
Successful payment — sent when funds are successfully withdrawn as part of the recurring payment.
Congratulations, {name}! Payment for order "{order_title}" was successful. Thank you for your cooperation! If you have additional questions, please contact the chat (you can also add your company's working hours).
Failed payment — sent when the recurring payment failed due to unsuccessful fund withdrawal.
{name}, unfortunately, payment for order "{order_title}" failed. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Payment completed — sent when the recurring order is successfully completed.
Congratulations, {name}! Payment for your order "{order_title}" has been fully completed. Thank you for your cooperation! If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Payment failed — sent when, after a series of automatic attempts to withdraw funds from the payer's card, the payment could not be made due to insufficient funds or payment limit.
{name}, unfortunately, payment for order "{order_title}" failed. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
2.3. Partial
Open — sent when placing an order with the "partial payment" function (after clicking the "Buy" button in the offer).
{name}, your order "{order_title}" has been created and is awaiting payment. Thank you for being with us! If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Declined — sent if the order with the "partial payment" function was failed or declined by the manager.
{name}, unfortunately, payment for order "{order_title}" was unsuccessful. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Completed — sent when the order was fully paid or manually confirmed by the manager.
Congratulations, {name}! Your payment for order "{order_title}" is complete. Thank you for your cooperation! If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Refund — sent if the client requested a refund after successful payment, or the payment system returned the payment automatically.
{name}, a refund has been issued to you. It will be credited to your account shortly. Please provide feedback when the funds arrive. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Start of partial payment — sent when placing subsequent partial payments for the order (after clicking the "Buy" button in the offer).
{name}, you have successfully made the first payment for order "{order_title}". Thank you for your cooperation! If you have questions, contact this chat and our manager will contact you (you can also add your company's working hours).
Successful partial payment — sent if the partial payment was successful.
{name}, partial payment for order "{order_title}" was successful! Thank you for your cooperation! If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
Unsuccessful partial payment — sent if the partial payment was unsuccessful.
{name}, unfortunately, partial payment for order "{order_title}" was unsuccessful. Please check your payment card balance, internet payment limit, and data entry accuracy, then try again. If you have questions, write them in this chat and our manager will contact you (you can also add your company's working hours).
For each messenger, messages need to be created separately. Use export or synchronization mode in the message builder.
Variables for Order Status Messages
A distinctive feature of order status messages is an additional set of variables that can be used in these messages:
{name}— subscriber's name.{order_title}— name of the ordered offer.{order_price}— price of the offer.{order_currency}— currency of the offer.{order_status}— current order status.{order_number}— order number.
It is possible to use separate order status messages for each offer.
3. Unrecognized Messages
The list of unrecognized messages opens as soon as you enter the "AI SUPPORT" section. Subscriber messages that the bot does not know how to answer are automatically added to the unrecognized messages table. When receiving an unknown message, the bot sends an unrecognized response to the client and places the user's message in this list. The most recent messages are at the top of the list.
Clicking on the message text will open a chat with the message author so you can quickly reply and view the context.
3.1. Adding Unrecognized Messages to the Answer Database
An unrecognized message can be added to the "FAQ" or "Smart Answers" answer database. To do this, click the "Add to Database" button to the right of the unrecognized message. A settings window will open.
After selecting parameters and clicking the "Save" button, the message will disappear from the unrecognized list and be added as a keyword to the selected or newly created answer group.
Select the category to which you want to add the message — "FAQ" or "Smart Answers".
The categories do not differ in functionality — they are separated only for convenience.
Select the tunnel for subscribers for whom the smart answer will be active.
To select a tunnel, start typing its name. If you leave the field empty, the answer will apply to all tunnels (Default Answers).
Select an existing answer group to which the message should be added. If the message does not fit the meaning of any existing group, create a new answer group.
3.2. Deleting Unrecognized Messages
If you want to delete a message from the unrecognized list, click the trash icon to the right of the message. To delete multiple messages at once, select them and click the "Delete" button.
4. Response Automation
This menu is intended to automate bot responses to client messages. The menu is divided into four categories:
Smart Answers
FAQ
Responses to FB Comments
Responses to Instagram Comments
4.1. Smart Answers
The "Smart Answers" category allows you to set automatic responses to specified trigger words or keys for your tunnel. This category is functionally identical to the "FAQ" category. The difference is only in application: this category is used to automate within your sales tunnels, while the "FAQ" category is for automating user communication with the bot (responses to user greetings, chat queries, etc.).
Categories consist of groups. A group contains a set of keys and responses.
To set up an automatic response and tunnel subscription, follow the instructions.
4.2. FAQ
The "FAQ" category allows you to set automatic responses to specified trigger words or keys in chats when communicating with users. This category is functionally identical to the "Smart Answers" category. The difference is only in application: this category is used to automate user communication with the bot (responses to user greetings, chat queries, etc.), while "Smart Answers" are intended to automate your sales tunnels.
Categories consist of groups. A group contains a set of keys and responses.
To set up an automatic response and tunnel subscription, follow the instructions.
4.3. Responses to FB Comments
You can set an automatic response that will be sent to the user in the messenger if they comment on a post or reel on your public Facebook page. If necessary, if the subscriber replies to such an automatic response, you can subscribe them to a specific tunnel and block by linking an LGT smart answer and adding it to the automation settings.
To set up an automatic response and tunnel subscription when commenting on a Facebook page post, follow the instructions.
4.4. Responses to Instagram Comments
You can set an automatic response that will be sent to the user in the messenger if they comment on a post or story on your Instagram page. If necessary, if the subscriber replies to such an automatic response, you can subscribe them to a specific tunnel and block by linking an LGT smart answer and adding it to the automation settings.
To set up an automatic response and tunnel subscription when commenting on an Instagram page post, follow the instructions.
Video Instruction