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To add communication channels with your clients, go to: Settings → Integrations → Messengers
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Connecting
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Messenger Communication Channels
You can connect the following messenger communication channels
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to the platform:
Click on the name of the messenger to open access the connection instructions.
AlsoAdditionally, on a par along with instant messengers, it is possible to add integration with the email newsletter services you can integrate Mandrill and Sendgrid, and it is possible to connect the Twilio sms newsletter service.Connecting one communication channel to several companies/platforms
The same for email campaigns and connect Twilio for SMS campaigns.
Connecting One Communication Channel to Multiple Companies/Platforms
| Note |
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A single communication channel can only be connected to one company/platform at a time |
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. Otherwise, |
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proper operation cannot be guaranteed: messages may not |
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be delivered from the platform |
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or vice versa |
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. |
Lost Connection with a Communication Channel
During operation, connection issues may arise with communication channels. Usually, the need to update refresh the connection is a limitation imposed by messenger developers. Therefore, some messenger channels messengers may experience similar such difficulties more often than othersfrequently.
When one of your channels loses connection, our platform will notify you via email: a letter . A message will be sent to the mailbox email address registered to which the company is registered. You Additionally, you will also see a red indicator opposite next to the “Settings” Settings section, indicating that one or more channels cannot connect to instant messengers:When you go signaling the issue:
By navigating to Settings → Communication channelsChannels, you will see which messenger bots the connection was lost with:
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have lost connection.
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Deleting a
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Communication Channel
If there are no subscribers on your communication channel has 0 subscribers, then you can delete it; to . To do this, click on the three dots on your bot, then on the “Delete” button.
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Filter by status
Filter by status next to the bot and then click "Delete".
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Status Filter
The status filter allows you to exclude stopped messengers from the list for easier viewing.
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Messenger Filter
The messenger filter allows you to exclude stopped specific messengers from the list for visual convenience
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easier viewing.
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