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To add communication channels with your clients, go to: Settings → Integrations → Messengers
...
...
Connecting
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Messenger Communication Channels
You can connect the following messenger communication channels
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to the platform:
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Click on the name of the messenger to
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access the connection instructions.
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Additionally,
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along with
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messengers,
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you can integrate Mandrill and Sendgrid
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for email campaigns and connect Twilio for SMS campaigns.
Connecting One Communication Channel to Multiple Companies/Platforms
| Note |
|---|
A single communication channel can only be connected to one company/platform at a time |
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. Otherwise, |
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proper operation cannot be guaranteed: messages may not |
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be delivered from the platform |
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or vice versa |
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. |
Lost Connection with a Communication Channel
During operation, connection issues may arise with communication channels. Usually, the need to
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refresh the connection is a limitation imposed by messenger developers. Therefore, some
...
messengers may experience
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such difficulties more
...
frequently.
When one of your channels loses connection, our platform will notify you via email
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. A message will be sent to the
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email address registered to
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the company
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.
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Additionally, you will
...
see a red indicator
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next to the
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Settings section,
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signaling the issue:
By navigating to Settings → Communication
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Channels, you will see which messenger bots
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have lost connection.
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Deleting a
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Communication Channel
If there are no subscribers on your communication channel
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,
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you can delete it
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. To do this, click on the three dots
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Filter by status
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next to the bot and then click "Delete".
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Status Filter
The status filter allows you to exclude stopped messengers from the list for easier viewing.
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Messenger Filter
The messenger filter allows you to exclude
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specific messengers from the list for
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easier viewing.
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