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To remove a subscriber from chats and the CRM platform and block the possibility of two-way communication with
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them until they resubscribe, you can archive the user.
Moving to Archive via Client Card
Open the subscriber's card (by clicking on
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their name) and
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After reloading select “Detailed Information → … → Add to Archive”.
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After refreshing the page, the chat with the subscriber will disappear from the Chats section. Also, the The subscriber will disappear also be removed from the CRM platform and sales plans they belonged to which he belongs. He They will no longer receive messages from the tunnels to which he was subscribed and automatic bot replies if he writes something.The second way you can transfer they were subscribed to or automated bot responses if they send a message.
Moving to Archive via Bulk Actions
The second way to move a subscriber to the Archive is through the CRM Audience section. Archiving through this section is suitable if you need to place several subscribers in the Archive, or archive all of them archive multiple subscribers or all at once.
To do this, go to the CRM section, then check the checkboxes (1) next to those subscribers who need to be placed in the Archive. After that, select Bulk Actions on the right - Move to Archive (2), and then click on “Move to Archive”.
If you click on the checkbox next to “Created”, you can place all subscribers of one page (30 pcs). If you need to archive everyone at once, then check the checkbox next to “Created”, and then, on the right, select “Select all” and “Move to Archive”.
It is also possible to Set a time and use the Recommended archiving time. If you set a time, archiving will begin at the time you specified. If you leave the Recommended time, then sending to the Archive will begin at 3 am the next day.
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Archive
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For more details, refer to the Bulk Actions instructions.
Archive
After archiving, the subscriber appears in the platform's Archive section of the platform. You can unzip unarchive the subscriber data - to return it back them to the CRM and platform chats or add it them to the Black List. To do this, click on Blacklist. Click the Unarchive/Black List Blacklist button next to his name. their name to do s
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| Note |
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If you add a subscriber to the |
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Blacklist, communication with them will no longer be |
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possible. |
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| Info |
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You can also remove subscribers from the |
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Blacklist, returning them to the Archive |
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where they can be unarchived again. |
After unzippingunarchiving, the subscriber returns to the CRM, and the chat with him returns to their chat reappears in the Chats section of the platform. He will again start receiving automated . Automated bot responses if he writes something.
Black list
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will resume if the subscriber sends a message.
Blacklist
If you add a user to this section, he :
They become inactive.
They will no longer be
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able to subscribe to your bot
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.
They will not receive any newsletters.
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From the “black list” section In the Blacklist section, you can return the person a subscriber back to CRM or to the Archive section, for this there are 2 using the two buttons under the inscription “actions”. It is impossible to carry out any mass actions in this Actions section.
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Subscribers who are in the Archive are not included in the limit of your tariff plan (package)do not count towards your subscription plan limits. |