Possible reasons for failed payments on the platform

UA	US	RU

UA	US	RU

1. Error when entering card details — Please check the accuracy of the entered card details (card number, expiration date, CVV/CVC code) and try the payment again.

2. Insufficient funds on the card — Top up your card or use another one.

3. Daily or one-time transaction limit on the card for online payments — or the card is blocked for online payments — Contact your bank’s support service to enable online payment functionality.

4. The card lacks 3D Secure authentication — Multi-factor verification of the payment is required.

5. Transaction amount limit set by the payment system — Transaction amount restrictions may apply.

6. The allowed payment time for the offer has expired (platform setting).

7. Possible internet connection issues — This may cause loss of communication with the bank’s processing center.

8. Other possible reasons:

• The card’s expiration date has passed — Contact your bank’s support service to renew it.

• The card has a "non-withdrawable" balance.

• The card format is not supported by the payment system.

• You may be using outdated internet browsers (Internet Explorer below version 8, Opera below version 10) — Switch to another browser, clear cache and cookies, and try the payment again.

9. If using mobile internet access, issues with payment processing may be due to a dynamic IP address — Change it to a static one in your network settings and try again.

10. Your transaction has been flagged as suspicious.

If a payment fails, payment systems return error codes, which vary for each payment provider. Below are links to descriptions of these errors for different payment systems.

You can check the error in the customer card under the "Order History" section.

Wayforpay Wayforpay
fondy documentation Fondy
stripe Error codes
робокасса Типичные ошибки и их расшифровка
юmoney https://yoomoney.ru/docs/depositions/supplementary/reference/errors