/
Message constructor

Message constructor

Owned by Customer Service
Last updated: Mar 24, 2025 by Andrew Mose
8 min read

 

UA

image-20240611-123449.png

US

image-20240611-123805.png

RU

image-20240611-131051.png

UA

image-20240611-123449.png

US

image-20240611-123805.png

RU

image-20240611-131051.png

The message builder allows you to create messages from various elements (Text, images, videos…).

Some message elements are not supported by certain messengers, but, as a rule, they can be replaced with similar elements that are supported.

To add elements in the message builder, you need to click on the “+ Message” button.

ksnip_20250109-155038-20250109-135050.png

  1. Block Name: Used for identifying the block in the system. Subscribers do not see the block name.

  2. Export messages. Allows you to transfer elements from one communication channel to another. If the target channel does not support the exported element, it will be converted to a supported element. When clicked, a list of channels will open, where you can mark the target channels for exporting content.

Attention! Content is copied during export, not replaced. We recommend that you check the imported elements.

  1. Channel Tabs: Each channel corresponds to a messenger. Channels differ in the set of elements available for adding and the number of allowed characters. Messages are only sent from the corresponding channel to the messenger. For example, if you intend to create a message for Facebook and Telegram, you need to add elements to both channels. If elements are only in the Facebook channel and the Telegram channel is empty, Telegram users will not receive anything.

  2. Number of Message Elements for This Channel: Shows the number of content blocks in the corresponding communication channel. Allows you to visually monitor the presence and amount of content in each communication channel.

  3. Export Selected Message Element allows you to copy the selected item to any other channels. It functions the same as the general export button, with the difference that in this case only one item will be copied, and not the entire contents of the corresponding channel.

  4. Delete Element from This Channel: Deleting an item in one channel does not affect its copies in other channels, provided the content synchronization switch is turned off (see section 12).

  5. Element Type Marker: Helps to identify the type of the message element.

  6. Message Constructor Menu Button: Opens the message constructor menu to add elements.

  7. Message Element: Contains content that the message recipient sees – in this case, text.

  8. Button Addition Menu: Opens a menu for adding different types of buttons. Available only for “Text” and “CardBox” elements.

  9. Add Elements: After clicking one of the elements, it will appear at the bottom of the list of elements for the current message in the current channel.

  10. Synchronization Mode: In this mode, messages for all other messenger channels will be replaced with messages from the current channel and when you make changes to the message for the current channel, messages in other channels will automatically update. The synchronization mode applies to the block being edited. Adjusting the synchronization mode on other blocks is individual.

  11. Card Box Export Mode: When exporting Card Box elements from channels that do not support them to channels that do, the Card Box elements will be created as Card Box in supported channels. It is recommended to enable this mode before exporting/synchronizing the message if it uses Card Box.

  12. Last Modification: This field displays information about the last change in the message block (Platform Manager, date, time).

  13. Save Message: Saves changes to the message block. If the button is inactive, this indicates that there are errors in the added elements (no link, empty fields, poorly configured buttons).

In the Chat section there is a button next to the meeting for sending notifications.

  1. Create Message Template: allows you to create a message template that can be used for quick access from different sections of the platform. Details at the link.

  2. Close Message Constructor: If the changes are not saved, a window will pop up to confirm the changes, where “Cancel” returns you back to editing, and “Reset” closes the block without saving the changes.

In the Message Constructor, the following types of message elements are available for messengers:

  1. Text

    This block allows you to create text messages, as well as add various buttons.

    image-20250324-093619.png

Restrictions:

The allowed text length depends on the messenger; you can see the restrictions on the number of characters directly in the message constructor while editing.

The number of buttons in a standard block is limited to three buttons. If you need to add more than 3 buttons in one message, then you need to create another text block and add additional buttons.

  1. Image

    ksnip_20250130-233343-20250130-213352.png

ContentContent

  • Image file

  • There is the possibility to send images via file ID, received from the Telegram server in a public channel or from a bot, which removes file size restrictions. This is available only for Telegram

Limitations

  • Maximum image file size: 1 MB

  • Recommended image resolution: 300x600; for Viber and WhatsApp: 600x600

  • *.gif animations can be sent in Facebook, Telegram, Viber, and VK. In Telegram, gif animations are displayed as static images

  • WhatsApp does not support gif animations

  • The mobile version of Viber does not support PNG image format

  • When sending images to Facebook, the file name must be in English

  1. Card Box

    ksnip_20250131-000550-20250130-220555.png

Export Conversions

When exporting to unsupported channels, Card Box is converted into an Image + Text element with a Title and Message, and Buttons + Link.

Restrictions

  • Image restrictions correspond to the limitations of the Image element

  • Maximum title length: 80 characters

  • Maximum message length: 80 characters

  • The link must start with "http://" or "https://"

  • Maximum number of buttons: 3

  • Maximum number of Card Boxes in one message element:

Facebook: 10 items

Viber: 6 items

  • Recommended image size for Card Box on Viber: 240x140

Notes

  • Multiple Card Boxes can be added as one element, and they will scroll left-to-right.The "Cardbox" message type in Viber works differently than in Facebook.

  • In Viber, the height of the Card Box is limited, and only a limited amount of data can be displayed. For example: Image + Title + One button Or: Image + Title + Two buttons.

  1. Video

    ksnip_20250131-003631-20250130-223636.png

Content

  • Direct link to the video file

  • Uploaded file from your device

  • (For Telegram) Sending video via file ID obtained from Telegram server, which removes file size limitations

Restrictions

  • Video size limit for Facebook, Telegram, Viber, and VK - 19 MB; limit for WhatsApp - 5 MB

  • Maximum link length: 500 characters

  • The link must start with "http://" or "https://"

  • The link must be direct; YouTube links do not work

  • VK supports only links to videos uploaded to VK (the link can be direct)

  • Video format is MP4 only

Notes

  • For uploading files and videos, we recommend using your personal hosting or the service https://www.dropbox.com

  • Any other file hosting service that provides direct links to files will also work

  1. Template

    ksnip_20250131-011726-20250130-231730.png

Content

  • Contains a dropdown list of message templates.

  • After inserting a message template, it is transformed into the elements set in the selected template for the current channel

Export Conversions

  • The element cannot be exported

  • After selecting a template, each element of the template is exported according to the conversion rules for that specific element

  1. File

    ksnip_20250131-013556-20250130-233559.png

Content

  • Direct link to the file

  • (For Telegram) file can be sent via the file ID received from the Telegram server, which removes the file size limitation

  • You can't send files to Instagram's communication channel

Restrictions

  • Maximum link length: 500 characters

  • The link must start with "http://" or "https://"

  • The link must be direct

  • Maximum size: 20MB

  • Allowed types: application/pdf, image/gif, video/mp4, audio/mp3, image/jpeg, image/png

Notes

  • For uploading files and videos, we recommend using your personal hosting or the service https://www.dropbox.com . Alternatively, you can upload directly from your PC.

  • Any other file hosting that provides direct links to files will also work.

  • Supported file formats:

  • Unsupported file formats:

For Facebook: ZIP

For WhatsApp: GIF and PDF

  • It is recommended to use the PDF format in all messengers.

  • Before sending your document to users via the "file" block, test the sending on yourself, as sometimes messengers may block certain document formats.

  1. Audio

    Снимок экрана 2025-01-31 020501-20250131-002729.png

Content

  • Audio file

  • (For Telegram) Sending the file via the file ID received from the Telegram server, which removes file size limitations

Limitations

  • File size: 1.91 MB (voice message duration is approximately 3 minutes)

  • Instagram requirements differ in both file format and maximum file size — 25 MB. Supported formats: .mp4, .wav, .m4a, audio/x-m4a, audio/mp4, video/mp4, audio/wav

Notes

  • You can specify the name for the audio only when recording it directly from your PC. If you upload an mp3 to the "audio" block, the name will be pulled from the file name on your PC or other device.

  • The function to listen to audio at 2x speed is available, as well as the option to upload audio from chats.

  1. Link

    ksnip_20250131-002455-20250130-222459.png

Restrictions

  • Maximum link length: 100 characters;

  • The link must begin with "http://" or "https://"

  1. Video Note
    Telegram allows you to record video notes (circular videos) in bots for later sending to users. These video notes (circles) can be viewed outside the chat with the bot, and a series of them plays automatically in sequential order. Learn more at the link.

  2. Request Information
    In the blue "Request Information" block, you can record subscribers' responses into the client card for future use. Learn more about this block at the link.

  3. Gallery

    ksnip_20250131-202451-20250131-182458.png

Content

You can upload up to 10 files of the same format

Supported channels

  • Telegram

Limitations

  • Image: image/gif, image/jpeg, image/png (Maximum size: 1 MB)

  • Audio: audio/mp3 (Maximum size: 2 MB)

  • Video: video/mp4 (Maximum size: 20 MB)

  • File: application/pdf, application/zip, application/x-zip-compressed (Maximum size: 20 MB)

 

 

Related content