AI Support

UA	US	RU

UA	US	RU

The AI SUPPORT module is designed to set bot responses to messages and actions of subscribers. If the bot does not recognize a message, it will be added to the list of unrecognized messages. This list opens immediately after entering the AI Support section

1. Standard messages

1.1 Welcome message

1.2 Response to unrecognized message

1.3 Subscribe message (Viber)

1.4 Re-subscription message

1.5 Message about subscription prohibition

1.6 Service level feedback message

2. Order automation messages

2.1 Simple

2.2 Recurring

2.3 Partial

3. Unrecognized messages

3.1 Add unrecognized message to response database

3.2 Delete unrecognized message

4. Response automation

4.1 Smart responses

4.2 FAQ

4.3 Responses to FB comments

4.4 Responses to Instagram comments

In this menu, you can set the bot's reactions to simple actions of the subscriber: first subscription, re-subscription, and a message the bot "doesn't know" how to respond to. In response to these actions, the bot sends a programmed message

1.1 Welcome message

Triggers only on the user's first subscription

Example text that you can use in the welcome message:

Good afternoon {name}, my name is Lilu! I am your virtual assistant for the http://LEELOO.Ai platform. In this chat, I am ready to answer all your questions 24/7.

In the next message, you will receive the information you subscribed to

1.2 Response to unrecognized message

Triggers when the bot receives a message from the user that is not listed in the "Smart responses" and "FAQ" databases. It is sent once every three minutes. If the bot does not recognize a message from the subscriber once, and then the subscriber sends the unrecognized message again, the bot will not respond a second time. The bot will only reply to a new unrecognized message after three minutes have passed since the first one.

You can view unrecognized messages in the AI Support section, under the "Response to unknow message" tab

Example text that you can use in the response to unknow message

{name}, unfortunately, I didn't recognize your request) I'm still learning to communicate with people.

Your message has been forwarded to the support agent.
Working hours are from 9:00 to 19:00 (GMT+2) on business days.
In the meantime, you can explore the "Menu Button"

1.3 Subscribe message (Viber)

This message is used when working with Viber. When subscribing through LGT, the user will receive this message, where they will be prompted to press a button. Only after that, the subscription to the funnel will take place. The message format is always text + subscription button

Example text that you can use in the subscription message for Viber

Please confirm the subscription by clicking the "Subscribe" button

1.4 Resubscription message

A message sent to a subscriber when they try to subscribe to a funnel they are already subscribed to. Re-subscription will occur only after clicking the button in this message

Example text that you can use in the re-subscription message

You are already subscribed to this newsletter, would you like to subscribe again?

1.5 Unsubscription prohibition message

This message is sent to users who try to subscribe to a funnel they are already subscribed to, but re-subscription to this LGT is prohibited.

Example message: 'You are already subscribed to this newsletter, re-subscription to this newsletter is not available.'

1.6 Service level feedback message

A message sent to the subscriber when closing the dialogue with the "Rate form message" mark. Both the text and the button labels can be modified

"Order automation messages" are sent to clients when the order status changes

Depending on the type of order, there are 3 groups of messages

• Simple - messages about the status of regular orders

  Recurring - messages about the status of recurring orders

  Partial - messages about offers with partial payment functionality

Order - sent when the client clicks the payment button in the offer. The first status assigned to the order upon creation.

Example text that you can use in your message:

"Congratulations {name}, your order "{order_title}" has been created and is awaiting payment! If you have any questions, feel free to ask them in this chat. (You can also add your company's working hours)"

Successful payment - sent when the client successfully completes the payment.

Example text that you can use in your message:

"{name}, the payment for your order "{order_title}" was successful! Our manager will contact you shortly. (You can also add your company's working hours)"

Transaction failed - sent if the transaction was declined for any reason.

Example text that you can use in your message:

"{name}, unfortunately, the transaction for your payment {order_number} has failed:( Please check the availability of funds on your payment card, the limit for online payments, and the accuracy of the entered data, then try again. If you have any questions, please write them in this chat, and our manager will contact you. (You can also add your company's working hours)"

Refunded - sent if, after successful payment, the client requested a refund or the payment system refunded the payment.

Example text that you can use in your message:

"{name}, a refund has been issued for your order "{order_title}". The funds will be credited to your account shortly. Please provide feedback once the funds are received. If you have any questions, feel free to write them in this chat, and our manager will contact you. (You can also add your company's working hours)"

Initial opened - sent when a recurring order is placed (after clicking the "Buy" button in the offer)

"{name}, your initial payment for the order "{order_title}" has been created and is awaiting payment. If you have any questions, feel free to write them in this chat. (You can also add your managers' working hours)"

Initial resolved - sent when the first payment is successful. The first payment is not recurring!

"Congratulations {name}! Your initial payment for the order "{order_title}" has been successfully processed. If you have any questions, feel free to write them in this chat, and our manager will contact you. (You can also add your company's working hours)"

Initial rejected - sent if the first payment fails.

"{name}, unfortunately, your initial payment for the order "{order_title}" has failed:( Please check the availability of funds on your payment card, the limit for online payments, and the accuracy of the entered data, then try again. If you have any questions, feel free to write them in this chat, and our manager will contact you. (You can also add your company's working hours)"

By subscription opened - sent when a recurring payment is activated.

"Congratulations {name}! Payment for the order "{order_title}" has been successfully processed. Thank you for your cooperation! If you have any additional questions, feel free to reach out in the chat. (You can also add your company's working hours)"

By subscription resolved - sent when funds are successfully deducted for a recurring payment.

"Congratulations {name}! Payment for the order "{order_title}" has been successfully processed. Thank you for your cooperation! If you have any additional questions, feel free to reach out in the chat. (You can also add your company's working hours)"

By subscription rejected - sent when the payment for a recurring transaction fails due to unsuccessful funds deduction.

"{name}, unfortunately, the payment for order "{order_title}" has failed :( Please check the balance on your payment card, the limit for online payments, and the accuracy of the entered data, and try again. If you have any questions, write them in this chat, and our manager will get in touch with you. (You can also add your company's working hours)."

Recurring ended - sent when the recurring order is successfully completed.

"CONGRATULATIONS {name}! The payment for your order "{order_title}" has been completed in full! Thank you for your cooperation! If you have any questions, write them in this chat, and our manager will get in touch with you. (You can also add your company's working hours)."

Recurring failed - sent when a series of automatic attempts to deduct payment from the payer's card fails due to insufficient funds or payment limits.

"{name} Unfortunately, the payment for the order "{order_title}" has failed:( Please check the availability of funds on your payment card, the internet payment limit, and the accuracy of the entered data, and try again. If you have any questions, write them in this chat, and our manager will get in touch with you. (You can also add your company's working hours)."

Opened – sent when an order with the "installment payment" option is placed (after clicking the "Buy" button in the offer)

{name} Your order number "{order_title}" has been created and is awaiting payment. Thank you for being with us! If you have any questions, please write them in this chat and our manager will get in touch with you. (you can also add your company's working hours)

Rejected – sent if the order with the "installment payment" option was failed or rejected by the manager

{name} Unfortunately, the payment for your order "{order_title}" was unsuccessful :( Please check the balance on your payment card, the internet payment limit, and the correctness of the entered data, and try again. If you have any questions, please write them in this chat and our manager will contact you. (you can also add your company's working hours)

Resolved – sent when the order has been fully paid or manually confirmed by the manager

CONGRATULATIONS {name}! Your payment for the order "{order_title}" has been completed! Thank you for your cooperation! If you have any questions, please write them in this chat and our manager will contact you. (you can also add your company's working hours)

Refunded – sent if after a successful payment, the customer requested a refund or the payment system itself refunded the payment

{name} A refund has been processed for you. The funds will be credited to your account shortly. Please provide feedback when the funds are credited to you. If you have any questions, please write them in this chat and our manager will contact you. (you can also add your company's working hours)

Invoice opened – sent when subsequent partial payments for the order are made (after clicking the "Buy" button in the offer)

{name} You have successfully made the first payment for the order "{order_title}". Thank you for your cooperation! If you have any questions, please contact us in this chat. (You can also add your company's working hours)

Invoice resolved – sent when a partial payment is successfully processed

{name} The partial payment for the order "{order_title}" was successful! Thank you for your cooperation! If you have any questions, please contact us in this chat and our manager will get in touch with you. (You can also add your company's working hours)

Invoice rejected – sent when a partial payment fails

{name} Unfortunately, the partial payment for the order "{order_title}" was unsuccessful:( Please check the availability of funds on your payment card, the internet payment limit, and the accuracy of the entered data, then try again. If you have any questions, please contact us in this chat and our manager will get in touch with you. (You can also add your company's working hours)

The distinctive feature of order status messages is the additional set of variables that can be used in these messages:

• {name} - if you insert this variable in the message, the subscriber will receive their name

• {order_title} - if you insert this variable in the message, the subscriber will receive the name of the ordered offer

• {order_price} - if you insert this variable in the message, the subscriber will receive the price of the offer

• {order_currency} - if you insert this variable in the message, the subscriber will receive the currency of the offer

• {order_status} - if you insert this variable in the message, the subscriber will receive the current status of the order

The list of unrecognized messages opens as soon as you enter the "AI SUPPORT" section. Unrecognized messages are automatically added to the table, which are the ones the bot doesn't have a response for. When the bot receives an unfamiliar message, it sends the response to the user about the unrecognized message and adds the user's message to the list. The most recent ones appear at the top of the list

When you click on the message text, a chat with the message author will open, allowing you to quickly respond to the message and also view the context

3.1 Adding an unrecognized message to the answer database

An unrecognized message can be added to the FAQ or Smart Answers database. To do this, click the "Add to database" button on the right side of the unrecognized message. A window will open:

After selecting the parameters and clicking the "Save" button, the message will disappear from the unrecognized list and will be added as a keyword to the chosen or newly created answer group

1. Choose the category you wish to add the message to - "FAQ" or "Smart Answers".

The categories do not differ in functionality; they are only separated for convenience.

2. Select the tunnel for which the smart answer will apply.

To select a tunnel, start typing its name. If you leave the field empty, the answer will apply to all tunnels (Default answers).

3. Select an existing answer group to add the message to, or if the message doesn't fit into any existing groups, or if you want to add it to a new group, create a new answer group.

3.2 Deleting an unrecognized message

If you want to delete a message from the unrecognized list, click on it. If you want to delete a list of messages at once, select them and click "Delete"

This menu is designed to automate the bot's responses to customer messages.

The menu is divided into four categories:

• Smart responses

• FAQ

• Responses to FB comments

• Responses to Instagram comments

4.1 Smart responses

The "Smart responses" category allows you to set up automatic replies to trigger words or keywords for your tunnel. This category is identical in functionality to the FAQ category. The only difference is in the application: this category is used for automating responses within your sales tunnels, while the FAQ category is for automating interactions with the bot, such as responses to user greetings, chat queries, etc. The categories consist of groups. A group contains a set of keywords and replies

To set up an automatic response and subscription to a tunnel, follow the instructions

4.2 FAQ

The "FAQ" category allows you to set up automatic replies to trigger words or keywords in chats when interacting with users. This category is identical in functionality to the "Smart responses" category. The only difference is in its application: this category is used to automate interactions with the bot, such as responses to user greetings, chat queries, and so on. "Smart responses" are intended for automating your sales funnels. The categories consist of groups. A group contains a set of keywords and replies

To set up automatic replies and subscriptions to the funnel, follow the instructions

4.3 Facebook comments responses

You can set up an automatic reply that will be sent to a user via Messenger if they comment on a post or reel on your public Facebook page. If necessary, if the subscriber replies to such an automatic reply, you can subscribe them to a specific funnel and block by linking an LGT smart response and adding it to the automation settings

To set up an automatic reply and subscription to the funnel when commenting on a Facebook page post, follow the instructions

4.3 Replies to Instagram comments

You can set up an automatic reply that will be sent to a user via Messenger if they comment on a post or story on your Instagram page. If necessary, if the subscriber replies to such an automatic reply, you can subscribe them to a specific funnel and block by linking an LGT smart response and adding it to the automation settings

To set up an automatic reply and subscription to the funnel when commenting on an Instagram page post, follow the instructions