Responses to Instagram comments

UA	US	RU

UA	US	RU

You can set up an automatic response that will be sent to a user in Messenger if they comment on a post on your public Instagram page. If they respond to the automatic reply, they may be subscribed to a specific tunnel

1. How to add a response to an Instagram comment?

2. Different responses depending on the comment text

1. How to add a response to an Instagram comment?

To set up an automatic reply and subscription to a tunnel when commenting on an Instagram page post, follow these steps:

In the "AI Support" section, hover over the "Response Automation" tab and select "Instagram Comment Responses"

In the opened tab, click the "Add Instagram post" button

Select the Instagram page from the list of connected pages on the platform

You will see a list of posts from the selected page, including their creation dates. Select a post from the list, for which an automatic response will be sent when it is commented on, and click the "Select" button

Enter the post title (1). By default, it will match the text of the post, so shorten it. Enter the response that will be sent to the user via direct message (2). Enter the response to the comment (3)

After that, click the "Submit" button.

A response group will appear for the selected post. This group contains the message that will be sent by default when commenting on the post. You can edit the message text (1). In field (2), start typing the name and select the lead generation tool (instructions for creating LGT) through which the client will automatically be subscribed if they reply to the message in field (1). You can create a new LGT of the Instagram-comments type by clicking the corresponding button (3) and then selecting it

You can also enable your AI assistant to automatically respond to comments

2. Different responses depending on the text of the comment.

You can add multiple messages that will be sent in response to a comment on the post, depending on the keywords present in the comment text. To do this, create a new group by clicking the "Add new group" button

Under the default response group (Default response group), a new empty response group will appear. You can give this group a name (1). In field (2), enter a list of keywords, and when one of these keywords is found in a comment to the post, the message from field (3) will be sent. After entering the keywords, press the Enter key. In field (3), enter the direct message response. In field (4), enter the comment response. In field (5), select the lead generation tool through which the user will be subscribed to the tunnel

If one of the specified keywords is found in the comment to the post, the message entered in field (3) will be sent to the commentator's messenger. If the commentator replies to the message, they will be subscribed to the tunnel linked to the LGT selected in field (5). If no LGT is selected, the commentator will be subscribed to the default tunnel

The default response group can be deactivated by clicking the switch (1). Then, messages will only be sent from the created groups when a keyword is detected in the comment.
The created group can be deleted (2). You can also completely remove all responses to comments for a specific post by clicking the "Remove Instagram post" button (3)