Sales tunnels
- Customer Service
- Oleg Padalko (Unlicensed)
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A sales tunnel is a tool that provides insight into the actions taken by customers from initial interest in a product to its purchase and, subsequently, helps to interact with the client. Essentially, it is a framework that categorizes buyers into phases of the sales process.
It is also worth considering that this is a functionality that turns your bot from an ordinary message sender into a real tool for promoting your company on the Internet. Thanks to fine-tuning content for users, using multifunction buttons, programmable sales tunnel blocks with a message constructor, as well as settings for the time and conditions for sending content, you can connect a sales tunnel that will send pre-defined content to the user.
In the very top panel of the Sales Tunnels tab, you can create Tunnels (1.) and their elements: Offers (2.) and Message Templates (3.), here you can also enter a field for entering the name of the desired tunnel (4.), as well as a button for selecting the display that is convenient for you (tiled or list) (5.):