Personalized order status messages
- Andrew Mose
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On the Leeloo.AI platform, you can set up individual order status messages for each offer, independent of the global order automation messages configured in AI Support.
To add such messages, open the desired offer to access its settings.
Enable the toggle to the right of "Personalized Order Status Messages."
Expand the menu. A list of order statuses will appear.
Select the order status message you want to add.
Click the "Edit" button.
After that, a message builder will open, where you can add message elements for each messenger. Once you've created a message for one of the messengers, don’t forget to export it for other messengers (or enable synchronization mode) and save the message.
You can add a message for each stage of a regular order: Order, Successful Payment, Transaction Failed, Refund, as well as for statuses of partial and recurring payments.
Order status messages can be configured globally for all offers in AI Support.
If you add a custom message for only one status, such as "Successful," but do not add messages for the other statuses, then in the case of a failed payment, the message configured for failed payments in the global order status messages (in AI Support) will not be sent. In other words, enabling "Personalized Order Status Messages" disables the global order status messages set in the AI Support section.