Mobile chats
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1. Introduction
The Mobile Chats section allows you to fully manage correspondence with clients directly from your smartphone via a browser — without installing a separate app. Messages sent from here are received by the client in the messenger they originally subscribed through.
From this guide you will learn:
which browsers are supported on Android and iOS;
what features are available in mobile mode;
how the chat interface looks on a mobile device.
2. Key terms
Term | Definition |
|---|---|
Mobile Chats | A way to use the Chats section of the Leeloo.AI platform via a smartphone browser without installing an app. |
Browser | An application for browsing web pages. For mobile chats, recommended browsers are: Google Chrome (Android), Safari or Google Chrome (iOS). |
IP telephony | A feature for making calls over the internet. Available in mobile mode if pre-configured. |
Customer card | A panel containing key client information: data, tags, logs. Available in mobile mode. |
3. Interface overview
Mobile mode opens directly in the smartphone browser — no separate app is required. The interface is adapted for vertical (portrait) screens.
3.1. Supported browsers and devices
To use mobile chats, use the recommended browser depending on your operating system:
Android — Google Chrome.
iOS (iPhone/iPad) — Safari or Google Chrome.
3.2. Available features in mobile mode
After opening the Chats section in the smartphone browser, the following features are available:
Correspondence with clients — sending and receiving messages in real time.
Customer card — viewing client information, logs, and data.
IP telephony — making calls if pre-configured for the mobile phone.
3.3. Mobile interface appearance
«Chats» tab
The main screen displays a list of chats with subscribers. At the top — a search field and chat categories (Important, All, Unread, Dialogues). Below — the list of active chats, each showing an avatar, client name, last message, and timestamp. Tapping a chat opens the conversation with the subscriber.
Chat with a client
In conversation mode, all main actions are available: viewing message history, sending text, voice messages, files, and images. At the bottom — the input panel with attachment, emoji, and voice recording buttons. At the top — the client's name, communication channel, and a back button to return to the chat list.
Customer card (swipe left)
Swiping left in the conversation view opens the customer card adapted for the mobile screen. It contains: the subscriber's main details (name, phone, email), tags, communication channel info, action logs, and quick action buttons. This lets you check the customer's context quickly without switching to the desktop version.
4. Related guides
Guide | Purpose |
|---|---|
Full description of the Chats section interface: filters, sending panel, customer card. | |
Creating and managing dialogues with customers as part of support. | |
Message constructor: sending complex messages with text, images, video, files. |