Black list
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1. Introduction
Definition
"Blacklist" is a mass action in the Audience section that simultaneously blocks all communications with a group of clients. It is a tool of the Manage stage of the customer lifecycle: used for rule violators, spammers, and explicit opt-outs from communications.
The action reads the client list from the Audience section (respecting the active Filter Panel) and sets the "blacklisted" flag in the Client's Card of every selected subscriber. After that the platform fully stops sending messages through any communication channel: Smart Sender broadcasts, sales tunnels, manual messages via Chats — everything is blocked.
The B2B operator (manager, marketer, administrator) launches the action via the Audience interface: picks the clients, sets the execution time, confirms the launch. It is a tougher operation than archiving — the client is not only removed from the active base but also marked as "never message".
The B2C client receives no notification of being blacklisted. The change affects them harshly and indirectly: outbound messages from the company stop entirely, even if they write into a chat — a manager will only be able to reply after manually un-blacklisting them.
The Client's Card records a "blacklist" marker with a timestamp and the operator who initiated it. This is the architectural "kill-switch" of communications — the highest priority among platform filters.
After reading you will understand:
how to move a group of clients to the blacklist simultaneously via the Audience section;
how the blacklist differs from archive, unsubscribe, or tag removal;
which communication channels get blocked once a client is blacklisted;
in which scenarios to use the blacklist instead of softer operations;
why mass un-blacklisting is not possible.
Purpose
"Blacklist" is the tool that protects the company from unwanted contacts: it fully blocks all outbound communications with a client without deleting their data. Used in extreme cases where softer operations are not enough.
At the Manage stage, the blacklist covers reputation-protection tasks: blocking spammers and bots, complying with explicit deletion requests (GDPR/opt-out), isolating troublemakers. The job — guarantee that the company will never reach out to these subscribers via any channel again.
2. How to perform the "Blacklist" mass action
2.1. Open the "Audience" section
Go to the Audience section and, if needed, configure the Filter Panel in advance.
2.2. Open the "Mass Actions" menu
Click "Mass Actions" on the right side of the Audience table — a list of group operations opens.
2.3. Select the "Blacklist" action
From the list of mass actions choose "Blacklist". The configuration form opens.
2.4. Select clients
Tick the clients to be blacklisted. Checkboxes work within one page (up to 30 subscribers); "Select All" covers the entire current Audience selection respecting the filter.
2.5. Set time and confirm
Set the date and time of execution for the mass action.
Click "Move to Blacklist" to confirm. After execution communications with the selected clients are fully blocked across every channel.
Important! This action has no reverse bulk operation — clients cannot be removed from the blacklist in bulk. An individual client can be un-blacklisted manually via their Client's Card.
Related guides
Overview of all mass actions in the Audience section. | |
Softer alternative — moving clients to the archive while keeping communication possible. | |
Mass unsubscribe — removes from a specific tunnel but keeps the client in the active base. |
Key terms
Blacklist | A mass action in the Audience section: simultaneously blocks all outbound communications with a group of clients. A Manage-stage tool to protect against spammers, rule violators, and explicit opt-outs. |
Communications block | A full stop on sending messages to a client across every communication channel (Telegram, WhatsApp, Email, SMS, etc.). The highest-priority filter on the platform. |
Mass actions | A menu in the Audience section with group operations on selected clients. |
Audience | A platform section with the table of all active subscribers. The data source for mass actions. |
Client's Card | The central data spine of the platform: the client profile where the blacklist flag is stored with a timestamp and operator. |
Filter Panel | Cross-platform component: defines the client selection before a mass action is launched. |
Manage | A stage of the customer lifecycle in Leeloo.AI: maintenance of the subscriber base, including blocking of unwanted contacts. |