Account information
- Customer Service
- Oleg Padalko (Unlicensed)
UA | US | RU
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In accordance with the requirements of the GDPR policy, we have made appropriate changes to the functionality of the platform. Now the client can view and delete information about his account that we store.
Getting account information
To obtain information about the account, the client needs to send the /my_info command in a chat with the bot. The bot will send a button:
After clicking on the button, a page with information about the client’s account will open:
Deleting data
The client can delete linked bank card data for one-click payments by clicking on the cross to the right of the card number.
To delete your entire account, click on in the upper right corner and "Delete account":
After this, the client’s account will be completely deleted from the system along with chats (without the possibility of recovery).
Limiting information display
You can control what account information is displayed to the client and what is not. To do this, go to Settings → CRM Settings → Account Information.
1 - "Settings" section.
2 - subsection "CRM Settings".
3 - "Account Information" tab.
4 - indicators of personal information that will be displayed.
5 - indicators of user actions that will be displayed.
6 - credit card indicators that will be displayed.
7- "Automatic archiving after unsubscribing" After enabling this option, users who unsubscribe will automatically be archived.
By default, displaying all account information will be enabled. To hide the display of certain information, check the box and then save the changes by clicking on.